Security Supervisor

2 weeks ago

Goregaon East Mumbai Maharashtra, India IJB Hotels Pvt Ltd Full time

**Job Summary**:
The Security Supervisor at The Fern Goregaon Hotel is responsible for ensuring the safety and security of hotel guests, staff, and property. This role involves supervising the security team, enforcing security protocols, and coordinating emergency responses, while upholding the high service standards and eco-friendly values of The Fern brand.

**Key Responsibilities**:

- Supervise daily activities of the security staff, ensuring vigilance and professionalism at all times.
- Conduct routine patrols of the property and monitor surveillance systems.
- Ensure compliance with hotel security policies and government regulations.
- Investigate incidents and prepare accurate, detailed reports.
- Respond promptly to emergencies such as fire alarms, medical situations, or disturbances.
- Train new and existing security personnel on hotel policies, emergency procedures, and guest interaction.
- Maintain effective communication and coordination with local law enforcement and emergency services.
- Assist in planning and execution of VIP and high-profile guest security.
- Manage guest conflicts or issues with discretion and professionalism.
- Ensure key control and access restrictions are properly maintained.
- Support other departments as needed for event security and special functions.

**Requirements**:

- Minimum 6-8 years of experience in hotel security or a similar supervisory role.
- Knowledge of security operations, surveillance systems, and emergency procedures.
- Physically fit and able to work flexible shifts, including nights, weekends, and holidays.
- Strong leadership, communication, and conflict-resolution skills.
- Certification in security training, fire safety, or first aid is an advantage.
- Familiarity with hotel operations and guest service standards is preferred.
- Fluency in English, Hindi, and/or Marathi will be an added advantage.

**What We Offer**:

- Competitive salary and benefits
- Opportunity to work with a sustainable and eco-conscious hospitality brand
- Supportive and professional work environment
- Learning and growth opportunities within the hotel group

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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