Customer Service Agent

2 days ago

Gurugram Haryana, India Webhelp Full time

**Customer Service/Support** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Are you looking for a career change with a forward-thinking global organization? We’re on the lookout for Customer Representatives (on-site) who provide voice process support to an international client to join our team of game-changers from our Gurgaon offices. In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility. **Reimagine your career** Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. **What you will do in this role** - Working towards consistently achieving and exceeding set targets - Communicating new information that is relevant to the campaign to colleagues, customers and managers - Ensuring first contact resolution at all times - Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes - Reviewing customer requests and expectations **Your qualifications** - Graduate - Minimum 6 months experience working on an international campaign in a contact centre environment - Excellent verbal communication skills - Fluency in English spoken and written language - Capable to do voice calling - Availability to do night work and work shifts in a 24/7 environment **What’s in it for you** - Competitive salary starting from 442000 INR and performance bonus - Free transport facility - Medical benefits - Rewards and recognition all year round - State of the art facilities including cafeteria, indoor games and other recreation activities - Industry experience to boost your career - Full paid training on the company and the project you'll be working on

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