Customer Service Agent

2 weeks ago

Gurugram Haryana, India Webhelp Full time

**Customer Service/Support**

**Location**
- Gurugram, India**Language**
- English***

**Job Advert**:

- Are you looking for a career change with a forward-thinking global organization? We’re on the lookout for Customer Representatives (on-site) who provide voice process support to an international client to join our team of game-changers from our Gurgaon offices.

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility.

**Reimagine your career**
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

**What you will do in this role**
- Working towards consistently achieving and exceeding set targets
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Reviewing customer requests and expectations

**Your qualifications**
- Graduate
- Minimum 6 months experience working on an international campaign in a contact centre environment
- Excellent verbal communication skills
- Fluency in English spoken and written language
- Capable to do voice calling
- Availability to do night work and work shifts in a 24/7 environment

**What’s in it for you**
- Competitive salary starting from 442000 INR and performance bonus
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career
- Full paid training on the company and the project you'll be working on

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