Customer Service Team Member

4 days ago

Jubilee Hills Hyderabad Telangana, India Hearing Solutions Pvt Ltd Full time

CUSTOMER CARE TEAM LEADER

I, Role (CCTL) - Responsible for providing guidance, instruction, direction, leadership to a group of Team for the purpose of achieving a key result or group of aligned results. - The team leader is responsible for monitoring the quantitative and qualitative result. - Responsible for motivating and inspiring the team to surpass their potential. responsible for improving the team and facilitating the communication among the members of team. - Responsible for exceeding and meeting departmental objectives, including conversion targets, and lead generation. - Responsible for creating sense of ownership within the employees and resolving employee issues, if any. - Responsible for encouraging, supporting, and motivating actively ones peer team. Responsible for looking constantly for development as well as continuous improvement for the entire team. - Responsible for monitoring, organizing, and coaching team on a day-to-day basis. - Responsible for communicating the company s purpose, core values, vision to the front employees. - Responsible for ensuring that the employees follow their schedules properly as designed. - Responsible for striving for new ways continually, to increase the opportunities of sales. - Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. - Provides continual evaluation of processes and procedures. - Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. - Provides statistical and performance feedback and coaching on a regular basis to each team member. II, Skill Set(CCTL)Excellent Verbal and Written Communication.Minimum 2-5 years of Experience in Customer service Team lead positionFluency in English, Hindi, Telugu.Age group from 25 to 35 years.Graduates preferred.Ability to listen and active problem solving skills.Good interpersonal skills.Positive Attitude.Multitasking capability.Ability handle pleasure.Goal/Target Oriented.Team Management Skills.Good Negotiation and Persuasion Skills.Computer Savvy.Good knowledge in M.S office and customer related software.Good typing skills.Extremely service oriented with willingness to learn new things.Good decision making skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹70,018.91 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9014426445

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