Customer Delight Executive

3 days ago

Pune, India Genie Bazaar Pvt Ltd Full time

**ROLES AND RESPONSIBILITIES**

their concerns/complaints
- Maintain proactive communication with Customers for any potential misses
- Provide satisfactory answers to questions about product, pricing, and availability
- Take complete ownership of Customers' issue resolution while working withcross-functional teams
- Interacting with Customers to understand their vehicle issues and create service Job Cards for the bookings received
- Understanding Customers' queries, requests & complaints and provideamicable solutions

**REQUIREMENTS**
- Education Qualification: Graduate or Post Graduate
- Minimum prior (relevant) experience: 2-5 Years
- Language: Proficiency in English and Hindi
- Previous experience in international inbound Customer support (voice) would be

preferred
- Exceptional phone etiquette and Customer management skills, both verbal and

written
- Good internal personal skills and the ability to multitask
- Proficiency in working on CRM software and MS office preferredREQUIREMENTS
- Education Qualification: Graduate or Post Graduate
- Minimum prior (relevant) experience: 2-5 Years
- Language: Proficiency in English and Hindi
- Previous experience in international inbound Customer support (voice) would be

preferred
- Exceptional phone etiquette and Customer management skills, both verbal and

written
- Good internal personal skills and the ability to multitask
- Proficiency in working on CRM software and MS office preferred

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Morning shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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