Customer Service Representative

2 weeks ago

Bengaluru Karnataka, India jazp.com Full time

As a Customer Service Executive specializing in Social Media, you will be responsible for engaging with potential customers who initiate inquiries through social media messaging. Your primary objective will be to initiate conversations, collect contact information, and subsequently make outbound calls to convert inquiries into successful sales.
- _**Communication skills in English and Hindi are mandatory.**_

**Responsibilities**:
1. **Inbound Chat Engagement**:

- Respond promptly to customer inquiries received through social media messaging platforms.
- Initiate and maintain engaging conversations to understand customer needs and preferences.

2. **Contact Information Collection**:

- Skillfully guide conversations to collect essential customer contact information.
- Ensure accuracy and completeness of customer details for effective follow-up.

3. **Outbound Sales Calls**:

- Utilize collected contact information to make outbound calls and continue the sales conversation.
- Present product features, benefits, and address customer queries to drive conversions.

4. **Conversion Strategies**:

- Develop effective strategies to transition chat interactions into successful sales calls.
- Tailor communication to align with customer interests and motivations.

5. **Customer Relationship Management**:

- Build positive relationships with customers through personalized and attentive communication.
- Provide exceptional customer service to enhance the overall experience.

6. **Adaptation to Trends**:

- Stay informed about social media trends and customer behavior to refine chat engagement strategies.
- Adjust approaches based on evolving customer preferences and market dynamics.

7. **Typing Speed Requirement**:

- Possess a typing speed of 25+ words per minute to ensure efficient and responsive chat interactions.

8. **Team Collaboration**:

- Collaborate with team members to share insights and best practices.
- Participate in regular team meetings and training sessions to enhance performance.

**Qualifications**:

- Strong written communication skills with the ability to engage and persuade customers through messaging.
- Familiarity with social media platforms and their messaging functionalities.
- Ability to work independently and collaboratively within a team.
- _**Typing speed 25+ wpm is also mandatory**_
- _**Fresher's can apply.**_
- _**Night shift ( 5PM- 2AM, 5:30 PM-2:30 AM)**_

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹24,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you ready for an immediate joining?
- Are you a fresher?
- Are you now available at Bangalore?

**Language**:

- Hindi (required)
- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India ONE POINT ONE SOLUTION Full time

    Customer service Representative Male/Female Eligible Age criteria 19 to 35 Languages known English+Any Regional Language Salary Take home 18,000 to 20,000 Other locations are eligible customer support executive White field Belundur silkboard **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India SI PLACEMENTS INTERNATIONAL Full time

    Job Title: Customer Service Representative (Night Shift)* *Location:* Bangalore (NAPs) *Salary:* ₹16,800 in hand for fresher *Shift:* Night Shift *Week Off:* Saturday & Sunday *Responsibilities:* - Provide prompt and accurate information to customers' questions and concerns - Assist customers with order placement, product inquiries, and issue...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Wingslide Technologies Private Limited Full time

    **Job Title**: Customer Service Representative **Company**: Wingslide Technologies Private Limited **Location**: Banashankari, Bengaluru/Bangalore **Job Type**: Full Time | Day Shift | Work from Office ( Monday-Friday) **Responsibilities**: - Handle inbound customer inquiries via voice and chat. - Provide accurate information and resolve customer issues...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India Delphic Jobs Full time

    _We are looking for a committed and customer-focused professional to join team as Senior customer service representative._ - **Responsibilities**:_ - _Resolve customer issues in a timely and efficient manner_ - _Provide technical support to customers_ - _Escalate issues to the appropriate team as needed_ - _Maintain customer satisfaction records_ - _Stay...

  • Customer Service Representative

    3 days ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: -...

  • Customer Service Represeentative

    24 hours ago

    Bengaluru, Karnataka, India Transact Global Full time

    ABOUT CSR A Customer Service Representative, or CSR, Will provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. - Manage large amounts of incoming phone calls - Generate sales leads Identify and assess customers’ needs to achieve satisfaction - Build...

  • Customer Service Representative

    24 hours ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...

  • Customer Service Representative

    1 week ago

    Varthur, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...