Call Centre Supervisor

2 days ago

Mohali, India Peridot Full time

**Call Center Supervisor Responsibilities**:

- Hiring, training, and preparing call center representatives to respond to customer questions and complaints
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.

**Call Center Supervisor Requirements**:

- High school diploma or equivalent, but more education, especially in management, is preferred.
- Call center, customer service, or supervisory experience may be required.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Shift Timings:

- USA Shift (7pm-5 am)
- Food provided
- Working Days: 5 Days working with Saturday Sunday off
- Rounds of Interview
- HR Discussion
- Manager Round
- Ops Manager Round

**Salary**: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

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