Operations Manager

3 days ago

Mahipalpur Delhi Delhi, India PK HOTELS & RESORTS PRIVATE LIMITED Full time

As Operation Manager for a hotel, you'll be responsible for driving the growth through strategic planning and execution and ensuring high levels of guest satisfaction and hotel project management.

Key Responsibilities:

- **Strategic Planning and Execution**:

- **Daily Operations Oversight**:Supervise front desk, housekeeping, food and beverage, and maintenance departments to ensure smooth operations and consistent service quality.
- **Guest Satisfaction**:Manage guest feedback and complaints, implementing changes to improve guest experiences and maintain high satisfaction levels.
- **Staff Management & Training**:Recruit, train, motivate, and lead diverse hotel staff, fostering professional growth and ensuring adherence to brand standards.
- **Financial Management**:Monitor financial performance, prepare budgets and forecasts, control expenses, and manage inventory to meet financial goals.
- **Process Improvement**:Identify areas for operational enhancement, implement innovative solutions, and streamline processes for increased efficiency.
- **Compliance & Safety**:Ensure the hotel complies with health and safety regulations, labour laws, and other relevant requirements.
- **Vendor & Vendor Relations**:Coordinate with vendors and suppliers to maintain necessary hotel supplies and services.
- **Strategic Planning**:Develop and implement strategies to increase revenue, occupancy rates, and overall profitability.
- **Cross-Departmental Collaboration**:Work closely with department heads to optimize workflows and ensure seamless coordination between different hotel functions.
- **Project Management**:Oversee capital improvements, renovations, and new service offerings, ensuring they are completed on time and within budget.

Pay: ₹20,128.86 - ₹35,796.50 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

**Experience**:

- Operations management: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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