Restaurant Manager

The Restaurant Manager is responsible for overseeing all operations of the restaurant in Daryaganj. This includes ensuring exceptional guest experience, efficient operations, financial profitability, staff management, and maintaining high standards of food, service, hygiene and safety. The manager must lead the team, collaborate with the kitchen, manage revenues and costs, and represent the restaurant positively in the neighbourhood.

Key Responsibilities

• Guest Experience & Service Quality
• Ensure that customers receive high-quality service from arrival to departure.
• Manage the resolution of guest complaints promptly and effectively.
• Oversee table settings, ambience, cleanliness, and overall dining experience.
• Maintain attention to detail in service standards.
• Operational Management
• Coordinate Front of House (FOH) and Back of House (BOH) operations for smooth service.
• Ensure co-ordination with kitchen, bar, and other departments to maintain flow.
• Manage shift schedules, staff rosters, shift handovers.
• Monitor seating capacity, reservation management, peak hours staffing.
• Staff Management & Training
• Hire, train, develop, motivate, and supervise staff (waiters, hosts, bar staff, etc.).
• Conduct regular training & briefings to ensure service standards, hygiene, safety norms are understood and maintained.
• Implement staff appraisals, performance feedback, resolve personnel issues.
• Maintain staff morale and promote a culture of continuous improvement.
• Financial & Cost Control
• Prepare and manage budgets, forecast revenues and expenses.
• Monitor daily sales, cost of goods sold (food, beverages), labour costs, wastage.
• Order supplies, manage inventory levels, negotiate with vendors for best prices.
• Ensure accurate handling of cash, billing, credit, and all financial transactions.
• Identify opportunities for increasing profitability (promotions, specials, upselling, reducing costs).
• Health, Safety & Hygiene Compliance
• Ensure that food safety, sanitation and health & safety standards are met (as per local laws).
• Maintain a clean, safe environment for guests and staff.
• Ensure compliance with all licences, permits, safety audits.
• Conduct periodic checks of premises, kitchen, storage, restrooms etc.
• Marketing & Local Community Engagement
• Develop or support initiatives (special menus, events, promotions) to increase footfall.
• Maintain good relations with the local community, food critics, media as relevant.
• Collect customer feedback and use for improvement.
• Maintain a consistent brand image.
• Administration & Reporting
• Maintain proper records of daily/weekly/monthly sales, costs, customer complaints, inventory.
• Prepare reports for owner/management with financial performance, operational challenges, staff performance.
• Ensure timely ordering and maintenance of equipment, utilities etc.
• Manage scheduling, payroll, staff leave and labour allocations.

Required Qualifications & Skills

• Education: Bachelor's degree in Hotel Management / Hospitality / Business Management (desirable).
• Work Experience: Minimum 3-5 years in a supervisory or managerial role in a restaurant or hotel, preferably in the same segment (fine dining / heritage / high volume).
• Strong customer service orientation.
• Leadership, people management and communication skills.
• Good financial acumen: budgeting, cost-control, P&L understanding.
• Problem solving skills & ability to handle pressure e.g. busy service hours.
• Familiarity with food safety & hygiene regulations under local laws.
• Basic computer skills: POS systems, reservations, inventory, reporting.
• Ability to work flexible hours including evenings, weekends, and holidays.

Desired Traits

• Highly organized.
• Attention to detail.
• Positive attitude, courteous demeanour.
• Initiative, ability to anticipate issues.
• Good networking skills (local suppliers, community).

Job Types: Full-time, Permanent

Pay: ₹40, ₹60,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person