Logistics & Operations Executive
10 hours ago
Job description:
**Key Responsibilities**
- Order Processing: Manage and process customer orders across Amazon, Flipkart, Shopify, and company website.
- Inventory Management: Coordinate with warehouse and packing teams to ensure accurate stock availability and timely dispatch.
- Returns & Refunds: Monitor and process product returns, refunds, and replacements efficiently.
- RTO & NDR Management: Track and resolve RTO (Return to Origin) and NDR (Non-Delivery Report) issues to minimize losses.
- Logistics Coordination: Liaise with courier partners for timely deliveries and escalations.
- Reporting & Analysis: Maintain daily/weekly reports on orders, returns, and delivery performance.
- Compliance & Accuracy: Ensure all operational activities align with e-commerce policies and company guidelines.
- Customer Support Coordination: Work with customer care teams to resolve order-related queries quickly.
**Requirements**:
- 1-3 years of proven experience in Logistics & Operations (preferably FMCG or e-commerce).
- Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, and Shopify admin panel.
- Strong knowledge of order processing, returns handling, RTO & NDR management.
- Excellent coordination and problem-solving skills.
- Proficiency in MS Excel/Google Sheets for reporting and data management.
- Ability to work in a fast-paced environment and manage multiple tasks.
**Why Join Us?**
- Be part of a fast-growing FMCG brand with strong digital presence.
- Opportunity to own and optimize end-to-end operations.
- Work in a collaborative, growth-oriented environment.
- Gain hands-on exposure to multiple e-commerce platforms.
Work Location: Hyderabad
**Job Types**: Full-time, Permanent
Pay: ₹11,434.97 - ₹25,000.00 per month
Work Location: In person
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