Avp - Kyc

Job Title: AVP - KYC
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

BUK & BX - All locations

Introduction:
The AVP, Quality Lead is responsible for the management of the Quality Assurance team. This position is responsible for all processes related to Quality Assurance, including account level reviews and call listening, providing specific, measurable results to support changes in products, processes, and procedures that support business initiatives and results. The AVP will also be accountable to Quality VPs for oversight.

What will you be doing?

This role will be hands On “In Person Presence in US Timings of Approx. 6 PM to 4 AM IST

This is a largely work in office ( Pune Office ) “Leadership of the team & Real Time availability of the AVP for US Stake-holder interactions in US Timings”. This is not a Remote Work from Home Assignment as it requires in Person Provision of Leadership in the Pune Office for the US Operations.

The operations will have weekends working
- Manage the quality team and overall quality and listening process
- Ensure policy and procedures within Quality Assurance are updated when needed and approved on an annual basis
- Manage, monitor and report on quality metrics and performance of colleagues
- Liaison between Quality Assurance and Compliance
- Subject matter expert in system/processes in functional area of quality assurance support (understands implications of changes in quality assurance and to other current practices)
- Maintain test scripts; ensure quality forms meet business need and are approved on an annual basis
- Attend quality assurance forums on a monthly basis and produce reporting around trends and deliverable action plans
- Must be able to work a flexible schedule. Travel may be required.

What we’re looking for:
Personal attributes essential to performing role including competencies, expertise, knowledge, and experience

Skills that will help you in the role:

- Bachelor’s Degree
- Proven BA4 experience in QA/Operations
- Proven Credit Card operations experience
- Knowledge of credit card regulations
- Excellent communication skills (verbal and written)
- Attention to detail, understands importance of accuracy and responsiveness
- Strong analytical and problem solving skills
- Strong communication skills, both verbal and written
- Results driven with a commitment to continuous process improvement and quality
- Ability to multi-task and work under pressure
- Ability to work independently under mínimal supervision

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.