Customs Clearance Coordinator

Position Summary__________________________________________

Customs is responsible for ensuring that all pending documents for crossing border are received and sent to corresponding customs brokers for clearance. Customs is responsible for following up frequently with customs broker for ENTRY # and communicate it effectively to driver in a timely manner. Customs is responsible for ensuring that all required ACE/ACI are created and processed in accordance with corresponding future / current border crossings. Customs is required to give and receive all required customs information to and from driver that is required for successful and efficient border crossing on every shipment.

**Primary Objectives**:

- Ensure that all required documentation is sent to / received from drivers to complete a timely and successful border crossing.
- Ensure that all delivery/customer requirements are met
- Ensure that any and all pertinent details of delivery of customs broker and clearance are communicated well to driver
- Ensuring that all ACE/ACI are completed in a timely manner and entry numbers are follow up on and received as required
- Ensure that System is updated frequently and accurately with border crossing ETA’s and events
- Ensure that all POD’s are accounted for and collected in an efficient manner
- Ongoing personal/professional development

Position Details______________________________________ _
**Driver Communication**
- Ensuring that all driver border crossing locations and ETA’s are known and updated accordingly in FLEET.
- Ensuring that drivers have all required information to successfully complete their border crossing
- Ensure that drivers have all required documentation to successfully complete border crossing
- Ensure that all drivers are aware of their expectations, policies, laws, and requirements of crossing the border at all times
- Ensure that all driver issues are reported and noted in accordance with company policy
- Ensure that drivers border clearance is processed, and entry number received prior to approaching ANY BORDERS

**Customer Service**
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
- Ensures that all pick-up and delivery requirements are met to appropriate service levels

**Additional**
- Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Wheel King and all departments/affiliates

Requirements______________________________________ _
**Skills & Abilities**
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating, and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends, and holidays

**Education & Experience**
- This position generally requires at least 1-2 years of related dispatch experience.
- System training or experience required

**Physical Demands**
- Ability to set for long periods of time
- Ability to view computer screen for long periods of time

**Work Environment**
- Ability to use a wide range of practical problem solving in a high stress environment

Conclusion_______________________________________ _
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Life insurance

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- SAS Nagar (Mohali), S.A.S Nagar - 140601, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Dispatching: 1 year (required)

Work Location: In person