Helpdesk Executive

5 days ago

Gurugram Haryana, India JLL Full time

JLL supports the Whole You, personally and professionally.
Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
Handle Servimax Software Efficiently and Effectively.
Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly timesheets from Engineers.
Answering queries from the tenants
Liaising frequently with tenants
Generating Performance reports to present to Mall Manager on Monthly basis
Maintaining the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
Notify the Safety & Security Head/ Officer and Mall Manager on site at the time of all Emergency Calls.
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
In addition to the above mentioned duties and job functions, any other assignments given by Management, within the purview of the contract.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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