Customer Service Representative

2 weeks ago

Naraina Delhi Delhi, India Oh Puhleeez Digital Marketing Solutions Full time

**Key Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer complaints, concerns, and escalations promptly and professionally. Work to find suitable solutions that meet both customer needs and company policies
- **Product Knowledge**: Develop a comprehensive understanding of the company's products or services to provide accurate information and recommendations to customers.
- **Technical Support**: Provide basic technical support to customers encountering issues with products or services. Troubleshoot problems and guide customers through solutions.
- **Documentation and Reporting**: Maintain detailed records of customer interactions, transactions, and inquiries. Generate reports on customer feedback, trends, and issues to inform improvements in products or services.
- **Cross-Selling and Up-Selling**: Identify opportunities to promote additional products or services based on customer needs and preferences. Utilize persuasive communication skills to increase sales revenue.
- **Quality Assurance**: Adhere to company policies, procedures, and service standards to ensure consistent and high-quality customer experiences. Participate in training programs to enhance skills and knowledge.
- **Team Collaboration**: Collaborate with colleagues across departments, including sales, marketing, and social media, to address customer needs effectively and efficiently.

**Qualifications and Skills**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and customer service orientation.
- Patience, empathy, and the ability to remain calm under pressure.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Basic technical knowledge to troubleshoot common issues.
- Flexibility to adapt to changing priorities and work schedules.
- Previous experience in customer service or related fields preferred.
- High school diploma or equivalent required; additional education or certifications a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Able to convert clients

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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