Customer Care Executive

Reference Code:

- 412-23
- Job Title:
**Customer Care Executive
- Consultancy Firm - Noida**
- Category:

- Consulting
- Job Description:

- Our client is established since 2003 and has been supporting recruiters, corporations and professional contractors across the globe. Their assistance has freed clients to focus on what they do best.
- Being headquartered in Switzerland and with presence in 8 countries across the world they take care of all the hassles of contract management, payroll, immigration, taxes and compliance in more than 60+ countries
- Job Title: Customer Care Executive
- Noida
- Office based for the 1st 6 months at least - a hybrid working basis will be considered after training/probation.
- Job Responsibility:
- Ensure that all communications from the contractors receive a response within 24 hours of receipt and that all queries or issues are resolved ASAP. Escalate pending issues and critical situations immediately.
- Understand the assigned solution, its calculations and documents expected from contractors.
- Check all initial sales and solution summaries for accuracy. Refer any queries back to the responsible salesperson.
- Ensure quality, analyze, and resolve client issues and complaints.
- Control and maintain a record of documents while ensuring compliance. Continually monitor and chase for documentation to ensure everything is in place within 3 months of the contract starting.
- Process timesheets and raise invoices as and when required.
- Understand payroll calculations and process contractor payments as and when re-quired.
- Manage the monthly review and follow up of contractor extensions and follow up with Client and internal departments.
- Ensure that all communications from the contractors are dealt with promptly with any issues being raised immediately with the Team Leader.
- Provide reports to seniors as requested.
- Liaise with other departments for any information required by contractors and reply to contractors accordingly.
- Acquaint yourself with the group’s working practices ensuring greater flexibility dur-ing periods of absence.
- Highlight to the Supervisor any issues with the solution that impacts on the smooth operation of the group or causes problems for the contractors. - All other reasonable tasks as requested by the Supervisor.
- Key Skills:

- Key Skills:

- Computer skills - Microsoft advanced level - Awareness of payroll and immigration practices - Awareness of taxation and international compliance laws and regulations practices - Administration knowledge - Good verbal and written business English - Commercial awareness - Organizational skills - Client care skills
- Mandatory:

- Good Computer Skills
- Excellent written and spoken business English is essential.
- Must be able to commute to and from our office in Noida - Sector 16 as no transport is provided.

Mandatory: require a very high level of both written and verbal English.
- Gender: Open
- Experience:4-5 years of experience handling INTERNATIONAL clients/customers
- Job Location: Noida Office - Sector 16 (Work from office)
- Industry:

- Working Days: 5 days
- The working hours are 10:45 to 19:15 IST with flexibility to cover 2nd Shift 12 to 8.30 IST
- Reporting To: Supervisor
- Qualification: Graduate
- Notice Period: Immediate to 30 days- Immediate Joining neededAbout Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
- Location:

- Required Experience:

- 4-6 yrs
- Positions:

- 1