Chief Operating Officer

2 days ago

Kolathur Chennai Tamil Nadu, India Prevail Healthcare Private Limited Full time

The COO is responsible for overseeing the day-to-day administrative and operational functions of the hospital. The role ensures smooth functioning of clinical and non-clinical departments, drives efficiency, manages budgets, enforces quality standards, and supports the hospital’s strategic growth.

**Job Title**: Chief Operating Officer (COO)

**Department**: Administration / Operations
**Reports To**: Chief Executive Officer (CEO) / Board of Directors

**Key Responsibilities:Operations & Administration**
- Oversee hospital operations including inpatient, outpatient, emergency, diagnostic, and support services.
- Ensure compliance with healthcare regulations, accreditations, and statutory requirements.
- Develop, implement, and monitor operational policies, SOPs, and performance standards.
- Ensure optimal utilization of resources, equipment, and infrastructure.

**Financial & Strategic Management**
- Collaborate with the finance team to manage budgets, control costs, and improve revenue cycles.
- Support CEO/Board in strategic planning, expansion, and business development initiatives.
- Monitor key performance indicators (KPIs) and prepare regular performance reports.

**Clinical & Patient Care Support**
- Coordinate between medical, nursing, and administrative teams for seamless patient care.
- Support quality initiatives such as NABH/JCI accreditation and continuous improvement programs.
- Address patient feedback and grievances, ensuring high levels of patient satisfaction.

**Human Resources & Leadership**
- Lead, mentor, and evaluate departmental heads (clinical and non-clinical).
- Ensure proper staffing, training, and professional development for all hospital employees.
- Promote a culture of accountability, teamwork, and service excellence.

**Technology & Innovation**
- Oversee hospital information systems, electronic medical records, and IT infrastructure.
- Drive digital transformation and adoption of innovative healthcare solutions.

**Qualifications & Skills**:

- Master’s degree in Hospital Administration / Healthcare Management / Business Administration (MHA/MBA/PGDHM or equivalent).
- 12-15+ years of experience in hospital operations, with at least 5 years in a senior leadership role.
- Strong knowledge of healthcare regulations, quality standards, and compliance requirements.
- Proven track record in operational excellence, financial management, and strategic execution.
- Excellent leadership, communication, and problem-solving skills.

**Work Conditions**:

- Full-time, based at hospital premises.
- Extended working hours as per hospital requirements.
- High-pressure environment with responsibility for 24/7 hospital operations.

**Job Types**: Full-time, Permanent

Pay: ₹50,000.00 - ₹250,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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