Itsm Operation Technician

1 week ago

Bengaluru Karnataka, India Quest Global Full time

**Job Requirements**ITSM Operations Technician**

The ITSM Operations Tech for has primary responsibility to assist and lead service operations in accordance with Change, Incident, and Problem Service Level Agreements (SLAs), maintain compliance documentation and promote ITIL practices and standards.

**Job Duties**:

- Manage change tickets within the Mission Critical, and Helios environments.
- Represent the overall ITSM team in critical incidents during IST (Indian Standard Time) working hours and ensure coherence with ITSM/ITIL process.
- Assist in developing and delivering change, incident, problem and defect metric reporting to ensure SLA compliance with support and development teams.
- Management and facilitation of documentation for ITSM support processes.
- Ensure that ITSM processes and compliance are adhered to by support teams and established SLAs are met.
- Support ITSM processes, ensuring that they can be effectively executed by identifying changes to workflow, monitoring progress, performing audits and improving overall efficiency.
- Assist with problem management that determines root cause of system interruptions and permanent actions to eliminate repeat occurrences.
- Assist in production outage resolution to drive Mean Time To Repair (MTTR) metrics.
- Assist in defining organizational processes and controls designed to deliver IT services to meet business objectives efficiently, effectively, and reliably.
- Support enhanced functionality based on Continual Service Improvement requirements/changes.
- Supports business goals by identifying opportunities for improvement and evaluate IT performance against best practices.
- Additional duties as assigned by ITSM Operations management.

**Basic Qualifications**:

- Requires a college or university degree, technical certification or equivalent experience.
- 1 or more years of experience working in technology ITSM operations.
- Experienced with the use of ServiceNow or similar ITSM software (ie Remedy), specifically Incident Management and Problem Management
- ITIL V4/V3 Foundations certification or knowledge
- Front line support and escalation experience
- Understanding of cloud hosted environments (AWS, Microsoft)
- Strong analytical, planning and communication skills
- ITIL V4 Certification (Desired)
- Organizational Incident, Problem, and Change Management experience
- AWS Practitioner Certification (Desired)

  • Infra- IT Operations Itsm

    1 week ago

    Bengaluru, India DEzen Technology Solutions Pvt Ltd. Full time

    **Recruitment Company Name**: - DEzen Technology Solutions Pvt Ltd. **Requirements**: - 3-5 years - Infra - IT Operations ITSM **Skills**: - Infra - IT Operations ITSM- Experience on IT hardware maintenance - Experience on Windows administration - Experience on Outlook management - Experience on SCCM - Experience on Networking - Good communication...

  • Itsm

    2 days ago

    Bengaluru, India Xpheno Full time

    **3 - 5 Year**: **Bangalore**: *** Role : IT Service Management Operations manager - Overall 6-8 years of experience in IT service Management - The day-to-day activities would entail: - Align with Project Managers - Embed ITSM components in various change management programs running in the organisation - Align with Tower leads - Align with SI partners -...

  • Itsm Data Architect

    1 week ago

    Bengaluru, India LSEG (London Stock Exchange Group) Full time

    Summary of the role: The ITSM Architecture & Governance team is responsible for the ITSM roadmap, strategy and operating model. We are a group of SMEs that provide expert guidance and design across a number of key projects, initiatives and run-the-business activities for ITSM processes, data and tooling. The role of ITSM Data Architect, reporting into the...

  • ITSM Tool Architect

    3 weeks ago

    Bengaluru, Karnataka, India People Prime World Wide Full time

    Job Description :Key Responsibilities :- Lead the architecture, design, and implementation of ITSM solutions aligned with business goals and ITIL best practices.- Architect integrations using REST APIs and SOAP to connect ITSM tools with other enterprise systems.- Design and configure ITSM modules including Incident, Problem, Change, and Service Request...

  • Service technician l2

    3 weeks ago

    Bengaluru, Karnataka, India Withum Full time

    Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management...

  • Itsm Architect

    17 hours ago

    Bengaluru, Karnataka, India Right Advisors Private Limited Full time

    **Designation -** Servicenow Architect **Exp - **8-14 Years **CTC- **38 LPA **LOCATION- **Bangalore **Education-** Science Background - Responsibility as a system architect for the integration of individual modules in our overall system (ServiceNow) in alignment with lead architect - Designing the implementation of internal structures, workflows and...

  • Itsm Manager

    1 week ago

    Bengaluru, India Tredence Full time

    Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing...

  • Operator or Technician

    4 days ago

    Bengaluru, Karnataka, India NVK'S INFOTECH Full time

    Work type - Manufacturing Industry Position - Operator, Technician Documents - Marks card, aadhar card, Pan card, 3 photocopies, Vaccination 2nd does certificate is compulsory. Age - 18years and above PG/ Room - Will be reffered Food - 2 times canteen facility 8 hours duty + OT, ESI, PF facility Sunday and Govt holidays are payable Yearly Bonus +...

  • Operation Theatre Technician

    4 days ago

    Indiranagar, Bengaluru, Karnataka, India Narayana Nethralaya Full time

    **Venue**: **Narayana Nethralaya, No. 1/1, 1st Main Road, Defence Colony, 100 feet Road, Indiranagar, Bangalore - 560038.** **Phone No: +91-XXXXXXXXXX /4010** **Walk-in Date & Time: Daily walk-in on weekdays (Monday to Saturday between 10am to 4pm)** - **Interested applicants are requested to bring their updated resume with supporting documents & a recent...

  • KNS Technologies

    2 weeks ago

    Bengaluru, India KNS Technologies Pvt. Ltd. Full time

    Company Description : KNS Technologies, founded in 2009 by three experienced IT consulting entrepreneurs, is a leader in developing and delivering innovative enterprise solutions. Our team of PhD advisers are highly sought after by leading corporations for their consulting services. We offer a wide array of consulting services with qualified resources both...