Guest Service Associate
2 days ago
**Job Title**: Guest Service Associate (GSA)
**Location**: Pyramid Cafe Lounge & Bar - Hisar and multiple locations (Punjab, Haryana, Himachal, Uttarakhand, etc.)
**Department**: Food & Beverage Service / Front of House
**Reports To**: Restaurant Manager / Assistant Manager
**Job Summary**:
We are hiring energetic and customer-oriented **Guest Service Associates (GSA)** to be part of our service team at **Pyramid Cafe Lounge & Bar**. The GSA will be responsible for delivering excellent guest experiences by providing prompt, friendly, and professional service in a lively bar and lounge environment.
**Key Responsibilities**:
- Greet guests warmly and assist them with seating arrangements.
- Present menus, take accurate food and beverage orders, and serve them efficiently.
- Ensure high standards of guest satisfaction through attentive and courteous service.
- Maintain table settings, cleanliness, and overall ambiance of the dining area.
- Coordinate with the kitchen and bar staff to ensure timely order delivery.
- Handle billing, payments, and cash transactions as per company policy.
- Address guest queries, feedback, and complaints professionally and promptly.
- Support in setting up and closing down the restaurant area before and after service.
- Adhere to grooming, hygiene, and service standards of Pyramid Cafe Lounge & Bar.
- Upsell menu items and promote special offers or events to maximize sales.
**Requirements**:
- Minimum **1-2 years of experience** in a restaurant, café, lounge, or hotel setup.
- Qualification in Hotel Management or relevant hospitality background preferred.
- Excellent communication and interpersonal skills.
- Good understanding of food & beverage service standards.
- Smart, presentable, and customer-focused personality.
- Ability to work in a fast-paced, team-oriented environment.
- Flexible to work in shifts, weekends, and public holidays.
**What We Offer**:
- Competitive salary with service charge and incentives.
- Career growth opportunities across multiple Pyramid outlets.
- Professional training and a vibrant work culture.
- Staff meals and accommodation (where applicable).
Pay: ₹9,175.63 - ₹15,000.00 per month
**Benefits**:
- Food provided
Work Location: In person
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