Front Office Applications

5 days ago

hisar, India ITC Infotech Full time

Lead – Front Office ApplicationsWe are seeking a highly experienced and strategic Lead – Front Office Applications (Cloud) to drive the deployment, management, and optimization of cloud-based front office systems across our hotel portfolio. This role is central to our digital transformation journey, leading the design and delivery of guest-centric, future-ready technology platforms powered by Oracle Opera Cloud PMS, Simphony Cloud POS, and associated integrations.The ideal candidate will bring 15+ years of domain expertise in hotel technology, including cloud migrations, and a deep understanding of front office operations in large hotel chains.Key Responsibilities:- Lead the strategy, deployment and optimization of Oracle Opera Cloud PMS and Simphony Cloud POS across all properties, ensuring alignment with operational goals and brand standards.- Act as the functional and technical expert for cloud-based front office applications, bridging hotel operations with technology and digital innovation.- Drive the migration strategy from legacy systems to cloud-native platforms, ensuring minimal disruption to operations and a strong focus on guest experience.- Collaborate closely with Operations, Finance, Infrastructure, Security, and Vendor teams to ensure seamless integrations with CRS, Loyalty, BI and Accounting systems.- Oversee configuration, customizations, upgrades and integration projects in line with brand and operational requirements.- Build and lead a high-performing Front Office Applications Team, fostering a culture of innovation, excellence, and accountability.- Ensure adherence to cybersecurity, data privacy and regulatory standards across all front office platforms.- Establish and monitor KPIs, SLAs, and performance metrics for application stability, incident management, and user satisfaction.- Stay ahead of industry trends in cloud technologies, AI-powered guest solutions, and hospitality innovation, recommending strategic improvements.Qualifications & Experience:- 15+ years of experience in hospitality technology, with significant expertise in Oracle Opera Cloud PMS and Simphony Cloud POS deployments.- Proven track record of leading large-scale cloud migrations in a hotel or multi-property hospitality environment.- Deep understanding of hotel operations processes (reservations, front desk, POS, housekeeping) and their digital transformation.- Strong skills in project management, vendor management, and cross-functional leadership.- Excellent problem-solving and communication abilities, capable of translating operational needs into technical solutions.- Knowledge of API integrations, cloud security best practices, and modern enterprise IT architecture.Preferred Qualification & ExperienceQualification: Min. Graduation + Oracle certificationExperience: Minimum 15 yearsGrade: 16 / 17

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