Front Office Receptionist

5 days ago

Erode Tamil Nadu, India HOTEL MERILIN Full time

**Position**: Hotel Receptionist
**Location**: Hotel Merilin, Erode
**Employment Type**: Full-time

**Salary** : ₹14,000/- ₹16,000/
- **Key Responsibilities**
- **Guest Check-In and Check-Out**: Efficiently handle guest arrivals and departures, including issuing room keys and processing payments.
- **Customer Service**: Provide exceptional customer service by answering queries, addressing concerns, and assisting guests with various requests during their stay.
- **Reservations Management**: Manage reservations and room availability in the system, ensuring accurate bookings and guest information.
- **Billing and Payments**: Handle guest payments accurately, process invoices, and ensure billing discrepancies are resolved.
- **Maintain Front Desk Area**: Keep the front desk and lobby areas clean, organized, and welcoming at all times.
- **Collaborate with Other Departments**: Communicate guest requests and concerns to housekeeping, maintenance, and management to ensure a seamless guest experience.
- **Guest Feedback**: Collect feedback from guests and relay suggestions or concerns to management for improvement.

**Qualifications & Skills**
- Strong communication and interpersonal skills.
- Proficiency in MS Office.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- A positive attitude and strong problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in **[Languages Required, e.g., English, Tamil]** is an advantage.

**How to Apply**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Erode, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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