Customer Support Executive

2 weeks ago

Shaikpet Hyderabad Telangana, India Dhruv Tax Consulting Full time

**Job Title: Customer Support Associate**

Dhruv Tax Consulting Pvt. Ltd. is looking for enthusiastic and detail-oriented Tax Associates to join our International Voice Process team. In this role, you will handle inbound and outbound calls, assist international clients with tax-related queries, and provide accurate solutions. You will also be responsible for clarifying client doubts, ensuring customer satisfaction, and maintaining high-quality standards in communication.

**Key Responsibilities**:

- Handle inbound & outbound international voice calls.
- Clarify clients tax-related doubts in a professional and clear manner.
- Maintain accurate client records and update system databases.
- Ensure compliance with company standards and client confidentiality.
- Deliver exceptional service and build long-term client trust.

**Requirements**:

- Excellent communication skills in English (both verbal & written).
- Prior BPO/KPO/voice process experience preferred, but freshers with strong English skills may also apply.
- Ability to handle clients professionally and with patience.
- Basic knowledge of finance/taxation is a plus but not mandatory (training will be provided).
- Comfortable working in the US Night Shift.

**Job Details**:

- Work Location: Shaikpet, Hyderabad
- Shift Timings: 9:00 PM - 6:00 AM IST
- Working Days: Monday to Saturday (Sunday off)
- Cab Facility: Not provided
, On-site

**Why Join Us?**

Exposure to international tax processes.

Professional growth in a stable and growing company.

Performance-based incentives and supportive team environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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