Service Officer

2 weeks ago


Anand, India Kotak Mahindra Full time

**Job Role**
- Support function in all the Service / Process/ Group companies cross sell
- MIS & Analysis on service

**JOB REQUIREMENTS**

**Skills/Knowledge prerequisites
- Siebel handling for Customer request
- Service issue resolution by coordinating with different departments
- One point Contact for Group Company customer service issues.

**Educational Qualifications**
- Graduate

**Experience Profile
- At least 1-2 years experience in Customer Service

**Personality Traits**
- Should be well versed with English & Hindi.
- Ability to relate to channel members at different levels
- Good Communication Skills
- Passion for Service Excellence
- Understands / Anticipates needs

**Preferred industry (if any)**
- Hospitality / Financial Services / TelecoM/FMCG.



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