Jira Admin

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, **Elastic is a distributed company** with Elasticians around the globe. Learn more at **elastic.co**.

We're always on the search for amazing people. People who have a deep passion for what they do and are masters at their craft. Right now we are looking for a Jira Admin to join our Elastic IT Team. The team is responsible for supporting critical business operations while pushing the limits of our various SaaS platforms.

You will thrive in navigating ambiguity, adapt quickly to a changing environment, take a global view, be data-driven, and have a passion for optimizing processes and structure. You balance critical thinking on the achievement of goals with hands-on delivery to ensure what needs to happen today gets done.

**What You Will Be Doing**:

- This role will be a combination of a Jira specialist responsible for configuration and support of the Engineering and IT Jira Cloud instance and agile/scrum support for key IT projects and processes.
- Jira Admin
- Expert for consultation, configuration, upgrades, resource allocation, change management, technical assistance, training, and user management.
- Perform day-to-day operations like creation and management of all work processes and settings in Jira including, but not limited to request queues, project templates, custom forms and fields, layout templates, milestones, approvals, teams, groups, statuses, reports, dashboards, portfolio management, program management, and notifications.
- Agile Scrum Support
- Worked within an agile development environment, updating stories, Kanban Boards, and epics to facilitate project progress and reporting.
- Act as a peer mentor to other Scrum Masters
- Guide the team/organization on Agile/Scrum/Kanban practices
- Build and foster a trusting, safe environment where problems can be raised without fear of blame or retribution with an emphasis on problem-solving.
- Facilitate work completion without coercion or dictating the work.
- Facilitate discussions, decision-making, and conflict resolution.
- Assist with internal/external communication
- Additional activities, such as regular reporting on team performance and maturity, periodic presentations/conversations with leadership, etc., in support and pursuit of agile growth and maturity of teams and the organization.

**What You Will Bring**:
- Minimum 2 years of Jira Administrative experience
- Minimum 3 years of Agile/Scrum experience
- Previous experience with Agile, Waterfall, and Hybrid Methodologies
- Bachelors degree
- Plus for any Certifications (i.e. ScrumMaster, Product Owner, PMP, CSM, etc.)
- Plus for any SmartSheets experience
- Be Great

**Additional Information - We Take Care of Our People**:
As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Double your charitable giving - We match up to $1500 (or local currency equivalent)
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights