Jira Admin

Overview:
Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.

**Responsibilities**:
**How Will You Contribute to the Company?**

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Cradlepoint India is seeking an experienced Jira and Confluence Cloud Admin who will support our worldwide user community.

**What Will You Do?**
- Be the go-to person for all Jira and Confluence questions and issues
- Support JIRA and Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations.
- Analyze, review, and document current functionality to determine potential areas of improvement.
- Work with our Jira users to design and implement new standardized project templates, workflows, and permissions.
- Manage user permissions for tools according to the needs of projects and teams.
- Communicate and share knowledge with internal and external contacts at all levels.
- Install, manage, and administer Jira add-ons, plugins, and extensions.
- Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate.
- Conduct training on JIRA and Confluence regarding how to use the tools, new functionality, etc.
- Aid in the development and compilation of training materials based on the company's needs.

Qualifications:

- Bachelor's degree in Management Information Systems, Computer Science, or related discipline
- Expert level Atlassian tool administration knowledge on JIRA and Confluence
- Five (5+) years of experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
- Ability to write custom JQL
- As the Site Admin, proactively manage user licenses to ensure available seats as the organization grows
- Understanding and ability to install, configure and manage various Apps like Structure, JMWS, ScriptRunner
- Ability to construct and organize Confluence pages and integrate JIRA projects with Confluence pages
- Strong analytics skills that allow you to triage user issues and quickly resolve them

**Why Cradlepoint?**

At Cradlepoint, we’re one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint values drive everything we do:

- ** Stay humble and hungry**: Be a curious learner, resilient, and competitive.
- **Don’t point a finger; lend a hand**: We are one team Communicate, provide support, and lift others.
- ** Make a difference**: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
- ** Keep it simple**: Eliminate complexity. Reduce time to value.
- ** Enjoy the ride**: Celebrate - appreciate - grow.
- ** Trust, Respect, and transparency**: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

**Benefits & Perks**:

- Competitive salary with a focus on a global market; Annual and Incremental Incentive plans; employee retirement plans (where available)
- Flexible Time Off with Global Holiday Schedules to promote work-life balance
- Wellness initiatives focused on the health and mental well-being of our team members and their families, including free membership to Headspace (a mindfulness and well-being app), an International Employee Assistance Program, and dedicated quarterly Well-being Days and No Internal Meeting Fridays.
- Ongoing training and development opportunities
- Eligible to participate in customary health and other benefit plans and programs based on location
- Work from home opportunities across our global locations with a culture rooted in inclusion and teamwork

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