
Hotel Front Office Executive/associate
3 days ago
**The Summary of Property**
The property is a 3-star hotel in Goregaon East, Mumbai, offering modern amenities such as air-conditioned rooms with flat-screen TVs, free Wi-Fi, and private bathrooms. It features a restaurant, bar, 24-hour front desk, and free parking. Located near the Bombay Exhibition Centre and about 7 km from Juhu Beach and the airport, it's known for its cleanliness and professional service.
**Job Description: Front Office Executive (Hotel Industry)**
**Location**: Goregaon, Mumbai
**Salary**: ₹20,000 - ₹25,000 per month
**Working Hours**: 10-12 hours a day
**Working Days**: 6 days a week
**Shift**: Rotational shifts
**Weekly Off**: 1 weekly off as per standard
**Responsibilities**:
- Greet and welcome guests as they arrive at the hotel, ensuring a positive first impression.
- Check-in/check-out guests, ensuring smooth and efficient registration process.
- Handle guest inquiries and requests in a professional and courteous manner.
- Provide information regarding hotel facilities, services, and local attractions.
- Maintain accurate guest information in the hotel’s system.
- Process payments and ensure the accuracy of bills.
- Handle complaints and resolve issues promptly to ensure guest satisfaction.
- Coordinate with housekeeping and other departments to meet guest requirements.
- Ensure the lobby and reception areas are clean, organized, and welcoming.
- Maintain a professional and friendly demeanor at all times.
**Requirements**:
- Proven experience as a Front Office Executive or in a similar customer service role in the hotel industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Good knowledge of hotel management software (IDS, WINHMS, Opera, Ezee).
- Positive attitude and a customer-centric approach.
- Flexibility to work in rotational shifts and adapt to changing schedules.
**Benefits**:
- Competitive salary package.
- Opportunities for growth and career advancement in the hotel industry.
- A supportive work environment.
- Training and development opportunities.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Rotational shift
**Language**:
- English (preferred)
Work Location: In person
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