Cloud Success Associate

**Requisition Number**:
**92503**

**Position Overview**

As a Cloud Success Associate, you will play a key role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. You will work closely with your clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success.

**What you’ll do at Insight**
- Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
- Build and maintain strong relationships with your clients and help them progress through the most advantageous adoption of our solutions.
- Be the “voice of the customer” by conducting monthly or quarterly business reviews.
- Analyze consumption and usage data to assist client’s with understanding their cloud spend.
- Provide standardized recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
- Understand Insight’s offerings, policies, and procedures.

**What you’ll need to join Insight**
- Bachelor’s degree in business, or other relevant technical discipline from an accredited university
- 3+ Years of experience in customer facing positions (client success, customer service, professional services, technical support, or similar role that focused on client success preferred)
- Experience with Office 365 and Microsoft Teams
- Attention to detail
- Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
- Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of client contacts
- Ability to assist clients in solving problems through cloud technologies, leveraging internal and/or external resources
- Ability to learn quickly and adapt to the constant change of cloud platforms and multiple work streams
- Strong organizational skills with an understanding of IT operations
- Ability to understand and present metrics and other success factors in a succinct and compelling manner
- Be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
- Must have exceptional communication skills (including written, oral, and presentation)

**Physical Demands**

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

**Work Environment**

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work from home
- Requires having a stable internet connection that can sustain video meetings
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
- Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law._

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India