Customer Support Executive

1 week ago


Jamshedpur, India Five S Digital Full time

**Job description** Role: _Customer Service_ Department Employment Type: Full Time, Permanent Location - Jamshedpur **Position Overview**: **Key Responsibilities**: Handle incoming customer inquiries and issues via both voice and chat channels. - Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. - Assist customers in troubleshooting technical problems and navigating our products/services. - Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction. - Utilize established guidelines and resources to resolve customer issues promptly and effectively. - Document customer interactions, details, and resolutions accurately in the designated system. - Collaborate with team members and cross-functional departments to escalate and resolve complex issues. **Qualifications**: - High school diploma or equivalent. - Previous experience in a customer service or contact center role is mandatory. - Proficiency in handling both voice and chat interactions. **Benefits**: Fresher - 13500 PM Experience - 15000 PM (Minimum 6 months of experience) **Shift**: 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm **Age limit**: 18 to 35 Years **Interview Rounds**:HR Round->Operations Round->AI Versant Test - Job Types: Full-time, Permanent Pay: ₹13,350.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift - Rotational shift Supplemental Pay: - Overtime pay - Performance bonus **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - Customer service: 1 year (required) - Call center: 1 year (required) **Language**: - English (required) Work Location: In person



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