Customer Support Representative

6 days ago


Jamshedpur, India Xtel Connect Full time

We are seeking a highly skilled and customer-focused POS Machine Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction with our POS machine products.

Key Responsibilities:
2. Technical Support: Troubleshoot and resolve technical issues with POS machines, including hardware and software problems.

3. Product Knowledge: Develop and maintain in-depth knowledge of our POS machine products, including features, functionality, and benefits.

4. Issue Resolution: Escalate complex issues to senior support teams or technical experts as needed, and ensure timely resolution.

5. Customer Relationship Management: Build strong relationships with customers, understanding their needs, and providing personalized support.

6. Documentation: Maintain accurate records of customer interactions, issues, and resolutions.

7. Quality Assurance: Participate in quality assurance initiatives to ensure high standards of customer support.

**Requirements**:
1. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.

2. Technical Aptitude: Basic understanding of POS machine technology and functionality.

3. Customer-Focused: Strong customer service skills, with a focus on resolving issues and ensuring customer satisfaction.

4. Problem-Solving: Ability to troubleshoot and resolve technical issues, with strong analytical and problem-solving skills.

5. Team Player: Ability to work collaboratively with colleagues and management to achieve team goals.

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 6204441767



  • Jamshedpur, Jharkhand, India The Urban Developers Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position OverviewWe are seeking a dynamic and customer-focused Customer Service Sales Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, building strong client relationships, and driving sales by promoting products/services. This role requires excellent communication skills, a problem-solving attitude,...


  • Jamshedpur, Jharkhand, India CLOTHING COMPANY LTD Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Urgent Hiring: Customer Support Officer – Jamshedpur Location: Jamshedpur (Onsite)Position: Customer Support OfficerQualification: Minimum Intermediate (12th Pass)Shift: Rotational ShiftsJob Type: Full-time | OnsiteSalary: 10K to 15K (In hand) Key Responsibilities:* Handle customer queries efficiently through calls or emails.* Provide accurate information...


  • Jamshedpur, Jharkhand, India xavier techkers Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    A Customer Support Associate is responsible for assisting customers with queries, troubleshooting issues, and ensuring a smooth service experience. The role requires strong communication and interpersonal skills, along with basic technical knowledge to handle product or software-related concerns.For Freshers: Good command of English, problem-solving...


  • Jamshedpur, India DNV FOOD PRODUCTS PVT.LTD Full time

    **Customer Acquisition**: - Identify and approach potential customers, including retailers, wholesalers, and distributors. - **Sales Targets**: - Achieve and exceed assigned sales targets by promoting our food products effectively. - **Product Knowledge**: - Demonstrate in-depth knowledge of our food products and communicate their features and benefits to...


  • Jamshedpur, India College17 Full time

    We are looking for a motivated and confident Telesales Representative to join our team. You will be responsible for making outbound calls to potential customers, handling inbound queries, and maintaining a positive customer relationship. **Responsibilities**: - Make outbound calls to customers to promote services - Handle customer inquiries and resolve...


  • Jamshedpur, Jharkhand, India Talent Management Center Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Responsibilities:Handle inbound calls for Domestic clients.Provide top-notch customer support, resolving queries effectively.Ensure customer satisfaction through clear communication and problem-solving.Desired Candidates:English communication skills (both verbal & written).Willingness to work in night shifts / rotational shifts.Freshers or experienced...


  • Jamshedpur, India Sun Oil Company Pvt Ltd Full time

    **Key Responsibilities**: - Qualify leads, understand customer needs, and recommend appropriate products or services. - Present, promote, and sell products or services to potential clients through effective sales presentations and negotiations. - Build and maintain strong, long-lasting relationships with customers to ensure repeat business and customer...


  • Jamshedpur, India Five S Digital Full time

    Greetings Fives Digital! Openings For Customer Support Executive Domestic Process (Voice) Location: Jamshedpur **Salary**: 15000/month Skills: Excellent Communication Immediate Joiners Preferred Regards: Jasleen Kaur Contact: 9057804755 Address : &, Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango,...


  • Jamshedpur, India Ecolab Full time

    As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a **Technical Sales Representative** to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services in...


  • Jamshedpur, Jharkhand, India AURA Advertising Agency Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAURA Advertising Agency is dedicated to elevating your brand with tailored solutions that make it stand out. We provide full-service advertising, from content creation to strategic planning, across various mediums. Our services include branding, design, outdoor marketing, digital marketing, production, and media buying. With expertise in...