Office Assistant

3 days ago

Palarivattom Kochi Kerala, India XYLEM LEARNING PRIVATE LIMITED Full time

**Job Title: Office Assistant - EdTech Operations**

We are looking for a detail-oriented and proactive **Office Assistant** to support our daily academic and operational functions within a fast-paced **EdTech** environment. This role is vital to ensuring seamless coordination between teams, accurate data handling, and efficient support for both learners and faculty. You will play a key role in keeping our digital learning operations organized, compliant, and optimized for performance.

**Key Responsibilities**

**1. Administrative & Operational Support**
- Oversee daily office and academic operations to ensure smooth functioning across virtual and on-site learning environments.
- Organize and maintain student records, course files, and digital documentation using cloud-based systems.
- Assist with academic support tasks such as scheduling sessions, uploading content, printing/scanning (if needed), and distributing learning materials.
- Facilitate logistics for assessments, including setup for online exams, coordination of invigilators, and handling exam-related documentation.
- Support onboarding and enrollment processes by collecting learner documents and maintaining accurate admission records in the system.

**2. Data Handling & Reporting**
- Generate and maintain reports on core operational and academic metrics such as learner engagement, course completion rates, Net Promoter Score (NPS), and support ticket resolution times.
- Track and monitor key performance indicators (KPIs) across student success and platform usage, highlighting trends and anomalies.
- Collaborate with cross-functional teams (product, content, academic delivery) to support dashboard creation and ensure data pipelines are accurate and up to date.

**3. Process Optimization & Compliance**
- Identify gaps and inefficiencies in administrative workflows and recommend digital-first improvements aligned with EdTech best practices.
- Contribute to the documentation and maintenance of Standard Operating Procedures (SOPs) for academic and operational tasks.
- Support implementation of automation tools (e.g., CRM, LMS integrations, workflow apps) to improve productivity and reduce manual work.
- Ensure all tasks adhere to internal compliance standards and data privacy regulations relevant to educational institutions.

**Required Skills & Qualifications**
- Strong organizational and multitasking abilities; able to manage digital and physical operations seamlessly.
- High attention to detail with a structured approach to record-keeping and task execution.
- Proficiency in productivity tools such as Microsoft Excel, Google Workspace, and basic familiarity with CRM/LMS platforms (e.g., Salesforce, Moodle, Canvas).
- Ability to work with data, generate insights, and communicate findings effectively to non-technical teams.
- Strong communication skills in English and local languages; able to liaise effectively with students, faculty, and tech teams.
- Adaptable, tech-savvy, and comfortable working in a dynamic, growth-focused EdTech environment.

**Job Types**: Full-time, Internship

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 20/07/2025

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