Telesales Executive

1 day ago

Mohali, India Dr. Arora's Clinic Pvt. Ltd. Full time

Role Definition: - Telesales executives work in call centers where they utilize inbound and outbound telephone calls to persuade customers to purchase companies' products and services. We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

Responsibility Deliverables:
- Calling existing and potential customers to persuade them to purchase company products and services.
Accurately recording details of customers’ purchase orders.
Processing all customer purchases accordingly.
Generating promising leads for the outside sales team to pursue.
Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
Developing and sustaining solid relationships with customers to encourage repeat business.
Using sales scripts proffered by the company to drive sales and respond to customer rejections.
Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Tasks & Activities:
Developing communications, selling and digital social media handling skills and knowledge of the business to grow into a “Patient Care - Online Support - Team Lead.”
Start giving presentations of your routine work to all Patient Care Executives - Calling & Patient Care Executives - Online Support to improve your public speaking & leadership skills & start training the new joiners about the workflow.

**Salary**: From ₹15,000.00 per month

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Mohali, Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

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