Ciel/sel/26370: Soft Skills Trainer with An
2 weeks ago
**Responsibilities**:We are looking for someone who has an excellent Soft Skills and
- Train New Hires joining all the company employees on Soft Skills and communication
- Build a culture of learning
- Take refresher sessions based on TNI
- Bottom Quartile management
- On job training support
- Participate in calibrations
- Report the training progress
- Create content as and when required
- Manage the OSPs aligned
**Requirements**:
- Excellent spoken and written English Language Skills
- Proven work experience as a Soft Skills Trainer/Communication Trainer (1-5 years)
- Ability to communicate and train effectively
- Good typing speed and accuracy
- Identifying the training needs
- Sharp eye for detail
- Be assertive and stand your ground
- Confident and able to challenge the status quo
- Ability to meet deadlines and has efficient time management
- Prepared to work in rotational shifts
- Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
- Be empathetic and patient with customers and impart the same skills to the CSRs
- Prepared to work from the office on all days of the week
- Vendor Management
- Stakeholder Management
**Qualification**
- Graduate in any discipline
- Any certification/s supporting the profile
- 1 - 2 Years of experience in Soft Skills training
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