Customer Relationship Officer
2 days ago
**Key Responsibilities**:
- **Customer Engagement**: Act as the primary point of contact for customers, addressing inquiries and resolving issues.
- **Problem Resolution**: Handle customer complaints professionally, providing timely solutions and escalation when necessary.
- **Cross-functional Coordination**: Work closely with the sales, marketing, and support teams to ensure seamless customer experiences.
- **Data Management**: Maintain accurate customer records, interactions, and feedback in CRM systems.
- **Process Improvement**: Suggest and implement ways to enhance customer service efficiency and effectiveness.
- **Reporting**: Analyze customer feedback to generate reports and insights for business improvement.
**Qualifications & Skills**:
- 12th Pass or Graduation in any stream
**Job Types**: Full-time, Fresher
**Language**:
- English (preferred)
**Location**:
- Kolkata, West Bengal (preferred)
Work Location: In person
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