Customer Relationship Executive

1 day ago


Bansdroni Kolkata West Bengal, India ICONIX Full time

**ICONIX - A leading Adtech company** is looking for a female customer service executive for its south Kolkata-based office.

Job brief

We are looking for a customer-oriented service representative.

Responsibilities list:

- Manage incoming phone calls & inquiries
- Manage mail communications
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Job Type**: Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX



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