Customer Relationship Executive
1 day ago
**ICONIX - A leading Adtech company** is looking for a female customer service executive for its south Kolkata-based office.
Job brief
We are looking for a customer-oriented service representative.
Responsibilities list:
- Manage incoming phone calls & inquiries
- Manage mail communications
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Job Type**: Regular / Permanent
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Commuter assistance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
**Experience**:
- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91-XXXXXXXXXX
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