Contact Center Administrator

1 week ago

Mumbai, India Interactive Brokers Full time

**Responsibilities**:

- Work closely with the contact center administrator on the networking team
- Review and maintain IVR configurations based on set specifications from Client Services
- Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries
- Provide training and technical assistance for any software-related inquiries concerning the contact center
- Assists in the set up of new dashboards and reports for regional managers

**Qualifications**:

- Good level of spoken and written English language (Additional languages are a plus)
- Excellent interpersonal and communication skills, as well as intercultural awareness
- Creative problem-solving skills and strong attention to detail
- Sense of urgency and ability to work in a fast-paced environment
- Ability to have a vision and follow-up in their area of expertise

**Position Requirements**:

- Bachelor's degree in computer science or comparable experience
- Minimum two (2) years administering a contact center environment
- Proficient with Windows 10 and macOS (Linux is a plus)
- Experience with IVR Programming, VOIP and IT Infrastructure technologies
- Understanding of Agile and ITIL methodologies and practices

**Company Overview**:
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

  • Contact Center Executive

    1 week ago

    Mumbai, Maharashtra, India Health Care Global Enterprises Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Contact Center Executive Hospital / Healthcare ServicesDepartment: Patient Services / Contact CenterLocation: Mumbai, Borivali WestEmployment Type: Full-timeThe Contact Center Executive serves as the first point of contact for patients, caregivers, and other stakeholders contacting the hospital. The role involves handling inbound and outbound...

  • Contact Center Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Contact Center Supervisor

    1 week ago

    mumbai, India arrivia Full time

    Now Hiring: Supervisor – Cruise (Contact Center Background)We are looking for an experienced and dynamic Supervisor to lead our Cruise Customer Service team. The ideal candidate will have a strong background in contact center operations, with proven experience in driving both service and sales performance.Role Overview:As a Supervisor, you will provide...

  • Contact Center Consultant

    4 weeks ago

    Mumbai, India Tata Consultancy Services Limited Full time

    Job Description Must-Have Unified Communication Manager; Contact Center Good-to-Have - MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & Implementation Responsibility of / Expectations from the Role 1 Excellent Communication and Articulation Skills 2 System Design Expertise 3 Understanding of Telecom business processes 4 Result...

  • Contact Center Operations Manager

    1 week ago

    Mumbai, India Aliens Tattoo Full time

    Job Title: Contact Center Sales ManagerLocation: (Malad west, Mumbai / Branch Name)Department: Sales / Contact CenterReports To: Head of Sales / Operations ManagerAbout UsAliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are...

  • Contact Center Operations Manager

    1 week ago

    Mumbai, India Aliens Tattoo Full time

    Job Title: Contact Center Sales ManagerLocation: [Malad west, Mumbai / Branch Name]Department: Sales / Contact CenterReports To: Head of Sales / Operations ManagerAbout UsAliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are...

  • Contact Center Operations Manager

    1 week ago

    mumbai, India Aliens Tattoo Full time

    Job Title: Contact Center Sales ManagerLocation: [Malad west, Mumbai / Branch Name]Department: Sales / Contact CenterReports To: Head of Sales / Operations ManagerAbout UsAliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are...

  • Contact Center Operations Manager

    1 week ago

    Mumbai, India Aliens Tattoo Full time

    Job Title: Contact Center Sales ManagerLocation: (Malad west, Mumbai / Branch Name)Department: Sales / Contact CenterReports To: Head of Sales / Operations ManagerAbout UsAliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are...

  • Contact center operations manager

    7 days ago

    Mumbai, India Aliens Tattoo Full time

    Job Title: Contact Center Sales ManagerLocation: (Malad west, Mumbai / Branch Name)Department: Sales / Contact CenterReports To: Head of Sales / Operations ManagerAbout UsAliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20 M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are...

  • Contact center operations manager

    1 week ago

    Mumbai, India Aliens Tattoo Full time

    Job Title: Contact Center Sales ManagerLocation: (Malad west, Mumbai / Branch Name)Department: Sales / Contact CenterReports To: Head of Sales / Operations ManagerAbout UsAliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20 M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are...