Contact Center Administrator

4 days ago

Mumbai, India Interactive Brokers Full time

**Responsibilities**:

- Work closely with the contact center administrator on the networking team
- Review and maintain IVR configurations based on set specifications from Client Services
- Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries
- Provide training and technical assistance for any software-related inquiries concerning the contact center
- Assists in the set up of new dashboards and reports for regional managers

**Qualifications**:

- Good level of spoken and written English language (Additional languages are a plus)
- Excellent interpersonal and communication skills, as well as intercultural awareness
- Creative problem-solving skills and strong attention to detail
- Sense of urgency and ability to work in a fast-paced environment
- Ability to have a vision and follow-up in their area of expertise

**Position Requirements**:

- Bachelor's degree in computer science or comparable experience
- Minimum two (2) years administering a contact center environment
- Proficient with Windows 10 and macOS (Linux is a plus)
- Experience with IVR Programming, VOIP and IT Infrastructure technologies
- Understanding of Agile and ITIL methodologies and practices

**Company Overview**:
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

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