3Dexperience Platform Infrastructure Support

4 days ago

Pune Maharashtra, India Dassault Systèmes Full time

We are looking for Customer Support/QA engineer, with hands on experience on 3DEXPERIENCE Platform Installation/Architecture/Infrastructure related issues, Performance, Database/Middleware related issues. We have a key mission to respond immediately in case of crisis situations and resolve issues on Dassault Systemes suite of PLM Products to ensure smooth deployment/production run for our global Customers.

**Role & Responsibilities**
- Handle 3DEXPERIENCE Platform Installation/Architecture/Infrastructure related issues
- Debugging Performance issues, Database related issues occurring in Customer Production environment
- Critical Response time in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues quickly and ensure smooth deployment/production run
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
- Assist Local/Regional Customer Support Teams to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
- Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

**Qualifications/Experience**
- B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
- 2-4 years Experience in 3DEXPERIENCE Platform Installation/Architecture implementation
- Relevant IT Administration Experience in Database, OS (Windows/Linux), Middleware, Networking, Authentication and Hw/Sw Load-balancer, etc.
- Good English communication skills, both written and verbal required
- Ability to work in a fast paced dynamic environment
- As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonised Workforce of the Future._

**Diversity statement**:
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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