Iiot

6 days ago

Talegaon Thane Maharashtra, India ACG Worldwide Full time

**Date**:Dec 30, 2024

**Location**: Talegaon, India

**Company**:ACG

**Summary**: Responsible for monitoring connected machines from Smart Connected (IIOT) platform, analysing & identifying abnormal behaviours, and driving issue resolution through assigning Service Tickets & monitoring KPIs.

**Essential Duties and Responsibilities**:

- Understand the functioning & major assemblies of the machines onboarded on IIOT platform.
- Responsible for the configuring modules on IIOT Platform
- Responsible for the creating alerts on IIOT Platform for monitoring critical events on the machines
- Responsible for regular monitoring of machine dashboards & KPIs.
- Utilise analytical tools like PowerBI, MS Excel to derive insights.
- Analyse the reports, graphs & alerts from platform to identify abnormal behaviour on the machines.
- Create & assign Service Tickets to regional Service SPOC to attend the abnormality observed.
- Prepare weekly reports on observations, actions taken & status updates.
- Participate in customer meetings to understand requirements and customer feedback.
- Track improvement in KPIs and support in preparing Use Cases.
- Regularly sharing reports with customers
- Provide feedback to improve usability of the IIOT platform.

**Internal process**
- Adherence to business rules and regulations, ACGE guidelines, ISO, Rules/regulations, etc.
- Integrate customer feedback with our existing business process and contribute to CA/PA.
- Adherence to confidentiality agreement

**People development**
- Cross Knowledge sharing with internal team members
- Experiential learning with service engineers
- Train regionals service engineers

**Key Result Areas**
- Response time to critical observations
- Quality of observations & insights captured from the platform.
- Impact of Service Tickets on Machine KPIs.
- Revenue generated per service ticket.

**Requirements**:

- Diploma/B.Tech (Mechanical/Electronics/Electrical)
- 1 to 3 years of experience in Data Analysis or Operational Excellence
- Experience in creating documents like progress trackers, reports, case studies, etc.
- Excellent problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Travel Flexibility - up to 15% travel to ACG/Customer plants.

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