Operations Associate

2 weeks ago


Bengaluru, India sharechat Full time

Who are we and What do we do?

Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence.

ShareChat is valued at $5 bn. We are spearheading India's internet revolution by building products through world-class AI & tech to evangelize the content ecosystem for India in regional languages.

We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet

What You’ll Do?

Acquire an understanding and share the content needs of our platform and make sure that their portfolio creators are following the content demands shared with them.

Understanding of ShareChat and our target audience and users is a must.

Deep understanding and interest in the automobile, gaming & technology category, culture, latest trends, and pop culture of the region to advise clients better to ensure deeper engagement.

Ensure maximum engagement by the content creators on the platform, using the internal technical tools.

Serve as the link of communication between content creators and internal teams.

Resolve any issues and problems faced by his/her portfolio of content creators promptly and deal with complaints to maintain trust.

Who are you?

You will be adept at building strong relationships with strategic customers.

You are fluent in Punjabi language (Read,Write,Speak) and has business proficiency in English

Will have a deep interest in the local culture, trends, and pop culture and will be able to identify needs and requirements to ensure deeper engagement and reach for his/ her portfolio of content creators.

Good understanding of social media platforms and trends.

Strong understanding of user-generated content management and account management.

Proven ability to juggle multiple account management at a time.

Previous experience in social media domains particularly for the Automobile and technology catgeory.

Experience in providing solutions based on user needs.

Strong communication and interpersonal skills with aptitude in building relationships with strategic users.

Discipline to respond to user’s demands on time.

Excellent organizational skills.

Ability in quick problem-solving & work in a demanding, fast-paced environment.

Where you’ll be?

Remote

**Know more about us**:
Get to know our Co-Founder & CEO YT

Get to know our Co-Founder & CEO Spotify

Our Blog

What's in it for you?

At ShareChat, our values - Ownership, Speed, User Empathy, Integrity, and First Principles - are at the core of our ways of working. We believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development. We also offer several benefits to our employees - like ESOPs, remote working, daily Zomato coupons, monthly childcare allowance for women employees, insurance coverage, and more.



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