Customer Service- Us Process
2 weeks ago
**Responsibilities**:
- Manage inbound and outbound customer calls in a timely manner.
- Ability to understand the customers needs and articulate a solution
- Research every issue and provide solutions to them
- Ability to explain features and benefits without using scripts
- Build strong relationships with customers
- Meet qualitative and quantitative targets
- Work in brick and mortar call center
**Requirement**:
- A minimum of 2 years of voice experience in an international market is required
- Previous experience in a call center customer support, sales and or retention
- Previous experience with US market
- Strong phone and verbal communication skills
- Excellent listener and time management skills
- Accent Neutral
Pay: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
**Experience**:
- International voice process: 2 years (required)
- Customer retention: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91 8551020002
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