Customer Care Executive

7 days ago

Pune, India Link Talent and Management Services Full time

**About the Company**

It is an Insuretech company in the General Insurance space. Here we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here ‘To Make Insurance Simple.’ With that as the mission, we are reimagining products, and redesigning processes.

We are backed by Fairfax. Some of their investments Include Thomas Cook, Blackberry, Advent Insurance. Major Investments in India are Bangalore International Airport, India Infoline, Sterling Resorts.

**Designation** : Junior/Senior Customer Care Executive role

**Process** : Inbound Customer Care.

**Exp** : 0 to 3yrs

**Working Hours** : 9.0 hrs Shift ( including 1 hr break )

**Working Days** : 6 days working rotational shift & 1 rotational off

**Below is the job description of the role**
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Excellent Verbal and Written communication Skills. - ( ENGLISH AND HINDI)
- Preferable experience in Voice Process
- Willing to work in rotational shift & work from office only

**Kindly note, it is 6 days working and NO cab facility.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹320,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

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