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Iot Firmware L2 Support

3 weeks ago

Noida Uttar Pradesh, India Source-right Full time

Position Summary:
Pentair is currently seeking IoT Product L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.
- Duties & Responsibilities:

- Preparation of test setups in production environment
- Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
- Reproducing field issues and identification of defective component in FW
- Manage customer tickets on enterprise system
- Categorization of tickets as bugs, defects or feature updates with priority
- Co-ordinate with L3 team and other stakeholders for
- Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, etc.)
- Single Point of Contact for OTA in production environment for all of the operations
- Pilot test results verification in production
- Collaborate with Pentair global teams
- Qualifications and Experience:

- Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
- 5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area
- Hands on using device flashing tools and handling of hardware safely
- Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
- Understanding of embedded interfaces such as UART, SPI, USB
- Experience testing WLAN, Bluetooth, Cellular connectivity products
- Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
- Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
- Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
- Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)
- Skills and Abilities Required:

- Can-do positive attitude, always looking to accelerate development.
- Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
- Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
- Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers.

**Job Category**:Embedded firmware**Job Type**:Full Time**Job Location**:Noida**Experience**:5+ years**Notice period**:0-30 days