Customer Care Executive

6 days ago


Erode, India BOOM HR SOLUTION Full time

Qualification : Any degree

Experience: 0 to 2 years

**Salary**: 12000/
- Language: Spoken Hindi and Excel knowledge

Location: Modakuruchi, Erode
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

Spoken Hindi and Excel knowledge



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