Customer Care Executive
1 week ago
Responsibilities:
- Complaints Handling
1. Handle customer( i.e. Franchise Owner and End Consumer) complaints and escalations in a professional and empathetic manner, striving to find suitable resolutions and prevent future issues
2. Act as the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service across various communication channels.
Relation Building
3. Develop and maintain positive relationships with customers, ensuring their needs are met and their concerns are addressed promptly and effectively.
4. Collaborate and Coordination with the concern departments and External Vendors to ensure a consistent and seamless customer experience across all franchise locations & COCO Outlets
Feedback Mechanism
5. Collect and analyze customer feedback (i.e. Franchise owners and End Consumers) and data to identify areas for improvement and recommend solutions for enhancing the overall customer experience at franchise stores and COCO outlets
6. Conduct Customer Satisfaction Survey and prepare report to assess customer need and identify opportunities for improvement
Skills Requirement:
1. Communication, strong organization and Strong Problem solving skills
2. Ability to work in dynamic franchise environment
3. Solution oriented attitude, Good in team working
6. Conflict management skills
7. Logical thinking
8. Experience: 2-4 Years
10. Industry Preference FMCG, F&B, E-commerce, Telecommunications
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹22,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer relationship management: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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