Customer Success Associate

9 hours ago

Mumbai Maharashtra, India Fynd Full time

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

**Job Summary**:
**What will you do at Fynd?**

**1. Customer Relationship Management**:

- Build and maintain strong, long-term relationships with users.
- Act as a trusted advisor, understanding user needs and providing solutions.
- Conduct regular check-ins and business reviews to ensure user satisfaction.
- Proactively engage users to drive product adoption and prevent churn.

**2. Onboarding & Training**:

- Lead onboarding processes, ensuring users understand and utilize product effectively.
- Develop training materials and conduct sessions for clients and internal teams.

**3. Issue Resolution & Support**:

- Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
- Monitor customer health scores and proactively address risks.

**4. Data & Reporting**:

- Track user engagement and success metrics.
- Provide insights and reports on user feedback, product usage, and retention trends to management.

**Some specific Requirements**:
**Must-Have**:

- Knowledge of visual merchandising, space planning, or inventory management.
- 3-4 years of experience in customer success or a related role.
- Strong communication and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Ability to analyze customer data and provide actionable insights
- either Excel, BQ or SQL
- Experience working with CRM tools and customer engagement platforms.
- Comfortable to travel

**Preferred**:

- Experience in retail, e-commerce, or SaaS industries.

**What do we offer?**

**Growth**

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

**Flex University**

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

**Culture**

Community and Team building activities

Host weekly, quarterly and annual events/parties.

**Wellness**

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment

  • Associate Customer Success

    9 hours ago

    Pune, Maharashtra, India The Growth Hive Full time

    Job Title: Customer Success Associate Experience: 3-4 years Location: Pune **Job Description**: As a Customer Success Analyst, you will play a vital role in ensuring the success and satisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the...

  • Customer Success Associate

    4 days ago

    Marol, Mumbai, Maharashtra, India Grace Worldwide Movers Pvt Ltd Full time

    **Job Summary**: The **Customer Support & Success Executive** plays a pivotal role in ensuring a seamless and positive experience for customers. This role combines **customer support** with **customer success** initiatives to drive customer satisfaction, retention, and overall success, along with generating new customers for the company. The associate is...

  • Customer Success Associate

    4 days ago

    Andheri, Mumbai, Maharashtra, India Awarathon Awareness Initiatives Pvt. Ltd Full time

    We at Awarathon are looking for, a passionate and entrepreneurial personnel, for Customer Success Associate. He must not only be interested in building Brand Awarathon with customer centricity but also exhibit the urge of making a difference in the sales technology space. About Awarathon! We are a first-of-its-kind AI-enabled, video role-play platform...

  • Customer Success Associate

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Equity Data Science Full time

    **Job Type**:Full Time**Job Location**:Malad Mumbai**Experience**:1 - 2 Years**Shift Timings**:05:30 am to 02:30 pm (Hybrid)**About the Role**: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows...

  • Customer Success Associate

    1 week ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX**: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...

  • Customer Success Associate

    1 week ago

    Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    We have Urgent Job opportunities For the Position given below: - Job Title -Customer Success Associate CTC- 3 -5LPA Industry Preferred - NBFC/ BFSI Job Location - Andheri East Working Days - 5 days -(WFH) Education Details - Graduation Shifts Timings - 9.30am to 6.30 pm Job Description - Run Process for onboarding corporate clients onto Healthysure...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Triedge Solutions Full time

    Customer Success Associate **JOB ROLE**: - _Paid-Fixed-Range _ 6000 - 15000 Monthly The stipend is based on the interview **Job Types**: Full-time, Fresher, Internship Contract length: 6 months Pay: ₹6,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In...

  • Customer Success Associate

    3 days ago

    Mumbai, India BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Customer Success Associate

    3 days ago

    Mumbai, India BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Customer Success Associate

    1 week ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple - the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we...