Customer Success Associate

3 days ago

Mumbai Maharashtra, India Fynd Full time

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

**Job Summary**:
**What will you do at Fynd?**

**1. Customer Relationship Management**:

- Build and maintain strong, long-term relationships with users.
- Act as a trusted advisor, understanding user needs and providing solutions.
- Conduct regular check-ins and business reviews to ensure user satisfaction.
- Proactively engage users to drive product adoption and prevent churn.

**2. Onboarding & Training**:

- Lead onboarding processes, ensuring users understand and utilize product effectively.
- Develop training materials and conduct sessions for clients and internal teams.

**3. Issue Resolution & Support**:

- Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
- Monitor customer health scores and proactively address risks.

**4. Data & Reporting**:

- Track user engagement and success metrics.
- Provide insights and reports on user feedback, product usage, and retention trends to management.

**Some specific Requirements**:
**Must-Have**:

- Knowledge of visual merchandising, space planning, or inventory management.
- 3-4 years of experience in customer success or a related role.
- Strong communication and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Ability to analyze customer data and provide actionable insights
- either Excel, BQ or SQL
- Experience working with CRM tools and customer engagement platforms.
- Comfortable to travel

**Preferred**:

- Experience in retail, e-commerce, or SaaS industries.

**What do we offer?**

**Growth**

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

**Flex University**

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

**Culture**

Community and Team building activities

Host weekly, quarterly and annual events/parties.

**Wellness**

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment

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