Executive- Dealer Support

3 days ago


Gurugram Haryana, India AegisCovenant Full time

**About Us**:
AegisCovenant is a fast-growing InsureTech company founded in 2020, specializing in two-wheeler insurance management and roadside assistance (RSA). We are committed to transforming the industry with innovative technology, simplifying processes, and delivering exceptional service to our dealers and partners.

**Job Overview**:
As a Dealer Support Executive, you will provide exceptional pre
- and post-sales support to our dealer network. You will be responsible for resolving queries, providing product training, and ensuring smooth usage of our digital platform.

**Key Responsibilities**:

- **Maximize Call Handling Efficiency**: Ensure quick, effective handling of dealer queries and calls.
- **Complaint Resolution**: Address dealer complaints through chat and resolve issues promptly.
- **Dealer Training**: Train dealers on portal usage and provide knowledge.
- **Pre & Post-Sales Support**: Assist dealers with any follow-up queries and ensure satisfaction.
- **Collaboration**: Work closely with the team to ensure dealer needs are met and service standards are maintained.

**Skills & Qualifications**:

- **Experience**: 0-1 years in customer service, dealer support, or related roles (preferably in insurance or automotive).
- **Skills**: Excellent communication, problem-solving, and training abilities.
- **Tech-Savvy**: Proficient with digital platforms and CRM tools.
- **Positive Attitude**: Proactive, solution-oriented, and focused on customer satisfaction.

**Key Requirements**:

- **Educational Qualification**:Graduate degree in any discipline.
- **Language proficiency**: Must be fluent in Malayalam (mandatory), along with Malayalam fluency in Kannada or Tamil is an added advantage.
- **Experience**:0-1 years; freshers can apply.
- **Relevant Skills**:

- Strong communication abilities.
- Quick learner & enthusiastic about sales.
- Persuasive personality

**What do we offer?**
- **Remuneration**:We offer a competitive compensation package.
- **Medical Insurance**:All employees at AegisCovenant are covered by a health insurance plan to support any health emergencies.
- **Incentives and Bonus**: The company offers performance based lucrative incentives and bonuses to encourage its team members.

Pay: ₹100,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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