Voice Process Executive
3 days ago
Key Responsibilities:
- **Handling Inbound and Outbound Calls**: Answering customer calls, providing information, and resolving issues.
- **Providing Customer Support**: Assisting customers with product information, troubleshooting, and addressing complaints.
- **Problem Solving**: Identifying and resolving customer issues efficiently and accurately.
- **Communication**: Communicating effectively with customers in various languages and cultures.
- **Technical Support**: Providing technical assistance with products or services.
- **Potential Upselling**: Identifying opportunities to promote additional products or services.
Skills Required:
- **Strong Communication Skills**: Excellent verbal communication and listening skills are crucial.
- **Customer Service Skills**: Ability to handle customer inquiries patiently, professionally, and effectively.
- **Problem-Solving Skills**: Ability to identify and resolve customer issues efficiently.
- **Language Skills**: Proficiency in one or more international languages, depending on the specific role.
- **Technical Skills**: Some roles may require technical knowledge of products or services being supported.
- **Adaptability**: Ability to adjust to different cultures, time zones, and customer expectations.
- **Empathy and Patience**: Ability to understand and address customer concerns with empathy and patience.
Pay: ₹20,000.00 - ₹26,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- chat process: 1 year (preferred)
- Non-voice: 1 year (preferred)
Work Location: In person
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