Regional Service Executive

2 hours ago

Gurugram Haryana, India Flex LTD Full time

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
- Job Description**Job Description**:

- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Regional Service Executive located in Del.
- What a typical day looks like:

- Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
- ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
- Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
- To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
- Must have understanding of service network, able to identify and resolve ASPs
- Able to achieve KPIs as per SLAs
- The experience we’re looking to add to our team:

- Technical Degree / Diploma computer/electronics/communication engineering is must
- Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
- Should have experience in handling multiple service outlets
- Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
- Providing technical training to regional ASP
- Demonstrating new product to ASP
- Technical Audit
- What you will receive for the great work you provide
- Health Insurance
- Paid Time off
- #LP17
- Job CategoryOperations

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