Regional Customer Service Advisor

5 days ago

Gurugram Haryana, India OnlineInfatuation Full time

Profile: Regional Language Customer Service

**Salary**: 18K to 24k CTC plus incentives

Location: Gurgaon Sec 18

Exp: Fresher and experience both can apply

Shift: Rotational/ Day

**Languages: Tamil, Telugu, Marathi, Malayalam,** **Bengali and Kannada**

Qualification: Graduation/ Undergrad

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and Skills:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Are you an immediate joiner?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- English (preferred)
- Kannada (required)
- Bengali (required)

Work Location: In person

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