
Customer Support Executive
6 days ago
Job Title: Customer Support Executive
Location: Ahmedabad, Gujarat
Employment Type: Full-Time
Department: Customer Support
About Us:
QDev Technolab Pvt. Ltd. is dedicated to delivering
exceptional service and support to our customers. Join our
dynamic team and help us create outstanding customer
experiences
Position Overview:
We are seeking a passionate and motivated Customer Support
Executive to join our team. In this role, you will be the first point
of contact for our customers, providing them with the assistance
they need to ensure satisfaction and resolve any issues. Your
ability to communicate effectively and empathetically will be key
to helping our customers feel valued and understood.
Key Responsibilities:
and chat.
- Assist customers with product questions, issues, and
troubleshooting.
- Maintain a high level of product knowledge to provide
accurate information.
- Document customer interactions and feedback in our CRM
system.
- Collaborate with other departments to resolve complex
issues.
- Identify trends in customer inquiries and recommend
improvements.
- Provide feedback on processes and customer experiences
to enhance service delivery.
- Follow up with customers to ensure their issues have been
resolved satisfactorily.
Qualifications:
- Bachelor or equivalent; additional qualifications in
customer service or related fields are a plus.
- 1+ years of Proven experience in customer support or a
similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficient in using CRM software and Microsoft Office
Suite.
- A positive attitude and a passion for helping others.
What We Offer:
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
How to Apply:
If you are enthusiastic about providing exceptional customer
service and want to join a forward-thinking company, we would
love to hear from you Please submit your resume and a cover letter
Support Executive Application."
Pay: ₹10,001.51 - ₹30,892.99 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9328224733
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