Client Coordinator

2 weeks ago

Kharghar Navi Mumbai Maharashtra, India Mintskill HR Solutions Full time

Job Information

Industry
- EducationWork Experience
- 1-3 yearsSalary
- 1.5 Lac to 2.5 Lac Per AnnumCity
- Navi Mumbai - KhargharState/Province
- MaharashtraCountry
- IndiaZip/Postal Code
- 410210**Purpose **:Overall, a successful client coordinator should be a proactive and tactical problem solver who is committed to delivering exceptional service and support to clients. They should be able to work collaboratively with internal teams to ensure timely and accurate delivery services, while also serving as a trusted advisor and advocate for our clients.

**Roles and Responsibilities:
- Develop and maintain strong relationships with clients, serving as the primary point of contact for Mintskill HR services.
- Prepare, work and maintain the service delivery dashboards in spreadsheets.
- Maintain MIS, submit the reports, list to clients. Gather feedback from Client and update the dashboards and system.
- Collaborate with internal teams to ensure timely and accurate delivery of services to clients.
- Manage client expectations and ensure customer satisfaction through effective communication, problem-solving and critical thinking.
- Monitor and analyze client data to identify trends and opportunities for improvement.
- Prepare and deliver reports to clients on a regular basis, outlining progress and achievements.
- Continuously identify and implement process improvements to enhance the client experience and increase efficiency.
- Proactively identify potential issues or service misses. Work to resolve (or escalate) disputes in a timely fashion.
- Answer inquiries and follow up quickly to resolve issues in a timely manner.
- Work with billing to ensure that services are billed in a timely manner.
- Communicate clearly with internal and external clients and vendors, both verbally and in writing.

**Requirements**:
**Qualification:
- Graduate preferably in Management

**Experience**:1-3 years
- ** A bachelor's degree in a relevant field, such as business, marketing, or communications is good to have.**
- Strong organizational and time management skills, with the ability to manage multiple clients simultaneously
- Attention to detail and a commitment to delivering high-quality work
- Ability to prioritize workload and identify and focus on areas of significant impact.
- Basic computational skills, including the ability to calculate proportions / percentages etc.
- Proven ability to provide exceptional customer service and support.
- Experience in a customer-facing role, with a track record of building successful relationships with clients.
- Familiarity with Google sheet or Excel, Calendar, online meeting tools and software
- Friendly, professional, helpful, and customer-service oriented
- Comfortable with making and taking phone calls.
- Exhibits an eagerness to learn new tasks and take on additional responsibilities.
- Ability to work with a team in a fast-paced environment with limited margin for error.

Shift Timings : 11 AM to 7 PM

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