Customer Service Representative

1 week ago

Pune Maharashtra, India Envalior Full time

Your key responsibilities will be

**Customer Service**
- Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
- Practices/procedures that best meet customer’s needs & at the same time be consistent with corporate requirement. Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
- Coordination between Finance Dept. and Customers for Overdues prior to planning dispatches.
- Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
- Keep track of complaints in the system and ensure that customer is well communicated.
- Ensuring FG Inventory Levels at W/H’s
- Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
- Tracking of Proof of Exports for Physical Exports & Sez.
- Driving the CSL implementation with customers
- Convincing and Onboarding customer on Customer Portal.

**CSR Role in SAP**

Responsible for the customer sales prices.

Responsible for processing sales orders,Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.

Responsible for entering orders on the back order list.

Responsible for the timely preparation of order confirmations and dispatch details to customers.

Initiate workflow for Customer Master creation/extension/changes in PANDA tool/Sharepoint

**Requirements**:
**THE IDEAL CANDIDATE**
- Commerce graduate + Post graduation in Business Management with Sales/Mktg, International Trade.
- Ability to work within multicultural and international environment
- Excellent Inter-personal & communication skills.
- Good knowledge of ERP systems - SAP - SD module.
- Plus 2 years of experience in Supply Chain function specialising in Customer service / Planning.

Pay: ₹900,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- SAP SD: 3 years (required)
- Customer service: 3 years (required)
- Supply chain: 3 years (required)

Work Location: In person

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