Front Office Executive

9 hours ago

Raigarh Fort, India Tranquil Group Full time

**Job Description: Resort Front Office Executive**

**Position: Front Office Executive**

**Location: Tranquil Beach Resort, Harihareshwar.**

**Reports to: Front Office / Resort Manager**

**Job Summary**:
The Front Office Executive is the first point of contact for guests at our resort. This role is crucial in providing a welcoming and efficient experience for all guests, ensuring their stay is pleasant and exceeds their expectations. The Front Office Executive handles check-ins and check-outs, manages reservations, and addresses any guest concerns or inquiries, other administrative & accounting work.
- **Key Responsibilities**:_

**1. Guest Services**:

- Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
- Provide information about the resort and amenities.
- Handle guest inquiries and complaints, providing prompt and efficient resolutions.
- Assist guests with special requests, such as site seeing, special arrangements or arranging transportation.

**2. Reservations and Bookings**:

- Manage and update reservations in the system, ensuring accuracy and availability.
- Confirm and follow up on reservations, both online and over the phone.
- Coordinate with other departments to ensure guest requests are fulfilled.

**3. Administration**:

- Maintain the front desk area, ensuring it is clean, organized, and welcoming.
- Process payments and manage billing procedures.
- Keep accurate records of guest information, reservations, and transactions.

**4. Communication and Coordination**:

- Liaise with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Communicate effectively with other departments to ensure guest satisfaction.
- Provide daily reports and updates to the Front Office Manager.

**5. Sales and Promotions**:

- Upsell resort services and amenities to guests to enhance their experience.
- Promote special offers and packages available at the resort.
- Assist in marketing and promotional activities as needed.
- **Qualifications**:_
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Previous experience in a front desk or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with hotel management software
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in stressful situations.
- Flexibility to work various shifts, including weekends and holidays.
- **Personal Attributes**:_
- Friendly and approachable demeanor.
- High level of personal presentation and grooming.
- Strong attention to detail.
- Problem-solving skills and a proactive attitude.
- **Working Conditions**:_
- This role requires standing for extended periods.
- Multi tasking.
- Shifts may vary and include mornings, evenings, weekends, and holidays.

Tranquil Beach Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Fresher

Pay: From ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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